TSCXtreme/Transource Warranty & Support Agreement

1. WARRANTY COVERAGE

TSCXtreme/Transource warrants that each TSCXtreme branded computer product that you purchase is free from defects in materials and workmanship under normal use and service for a period of 90 days from the original date of purchase, as stated on the TSCXtreme/Transource sales invoice.

This warranty applies only to computer products and covers defects arising from normal use. It does not cover malfunctions or failures resulting from:

  •  Misuse, abuse, or neglect
  •  Unauthorized modification or repairs
  •  Accidents, spills, or liquid damage
  •  Unsuitable physical or operating environments
  •  Natural disasters or power surges
  •  Virus, malware, or other software issues not introduced by TSCXtreme/Transource

This limited warranty coverage includes the following components:

  •  Motherboard, power supply, case, integrated display
  •  SSD drives, hard drives, optical drives, memory, batteries*, keyboard, mouse
  •  Standard components SOLD by TSCXtreme/Transource

*Batteries for notebooks and other rechargeable devices are warranted for 90 days against failures resulting from defects in materials or workmanship. This warranty does not cover normal decreases in maximum charge capacity over time.

REPAIR OR REPLACEMENT IS PROVIDED UNDER THIS WARRANTY AS THE EXCLUSIVE REMEDY OF THE BUYER.

TSCXtreme/Transource DOES NOT WARRANT THAT THE OPERATION OF THIS HARDWARE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. TSCXtreme/Transource is NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS INTENDED FOR THE TSCXtreme PRODUCT.

THIS LIMITED WARRANTY AND REMEDY IS EXCLUSIVE AND EXPRESSLY LIEU OF ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF DESIGN, MERCHANTABILITY, AND/OR FITNESS FOR PARTICULAR USE OR PURPOSE.

TSCXtreme/Transource shall NOT BE LIABLE for any special, incidental, collateral, or consequential damages arising from the use or sale of the product, nor for breach of any implied or express warranty, except where prohibited by law.

2. WARRANTY EXCLUSIONS

This TSCXtreme/Transource Limited Warranty does not apply to any hardware product that has been damaged or rendered defective:

  •  As a result of accident, misuse, liquid spills, abuse, contamination, improper or inadequate maintenance or calibration, or other external causes
  •  By operation outside the usage parameters commonly used in the same product
  •  By software, interfacing, parts, or supplies not supplied by TSCXtreme/Transource
  •  By improper site preparation, maintenance, or environmental conditions that do not conform to computer operation site specifications
  •  By virus, infection, worm, or similar malicious code not introduced by TSCXtreme/Transource
  •  By loss or damage in transit

YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA.

Before returning any TSCXtreme/Transource hardware product for service, be sure to back up data and remove any confidential, proprietary, or personal information. To the extent permitted by local law, TSCXtreme/Transource is NOT RESPONSIBLE for damage to or loss of any programs, data, or removable storage media. Memory data may be lost during repair.

3. THIRD-PARTY MANUFACTURER WARRANTIES

For all third-party hardware and equipment failures beyond the scope of TSCXtreme/Transource support services, we will provide a single point of contact between the customer and the third-party manufacturer until the problem(s) have been reported and escalated to the manufacturer.

Once engaged, TSCXtreme/Transource will monitor the resolution process, obtain status updates, and follow up on resolutions, such as workarounds, configuration changes, or product replacement. TSCXtreme/Transource is NOT responsible for the third-party manufacturer’s speed of response or ability to solve a particular customer problem.

4. CUSTOMER RESPONSIBILITIES PRIOR TO WARRANTY SERVICE

Before requesting warranty service, customers must:

  1.  Follow the service request procedures as specified by TSCXtreme/Transource Support
  2.  Backup or secure all programs and data. A signed intake liability waiver acknowledging absolute customer responsibility for data must be completed prior to diagnostics or repair.
  3.  Remove all features, parts, options, alterations, and attachments not under warranty service
  4.  Ensure the product is free of any legal obligations or restrictions that prevent its replacement
  5.  Obtain authorization from the product owner to have TSCXtreme/Transource service the device
  6.  Provide all relevant system keys or passwords required to perform service
  7.  Ensure that all identifiable personal data is concealed or deleted, or that any personal data not deleted complies with all applicable laws

5. WARRANTY SERVICE DOES NOT COVER

  1.  Cosmetic damage that does not affect device functionality
  2.  Uninterrupted or error-free operation
  3.  Loss of, or damage to, your data
  4.  Damage from incorrect or inadequate installation, maintenance, or repair by the customer or third party
  5.  Damage caused intentionally or by external sources
  6.  Software, either provided with or installed subsequently
  7.  Recovery or transfer of stored data
  8.  “Dead Pixel” Policy – LCD replacement requires 6 or more dead pixels

6. WARRANTY SUPPORT PROCEDURES

When contacting TSCXtreme/Transource Support, you must follow the problem determination and resolution procedures. Certified technicians will attempt to resolve your issue via phone, email, or remote assistance. This may include downloading and installing software updates.

If unresolved, TSCXtreme/Transource will arrange repair or replacement. If repair is not possible, your device may be replaced with one of equal or greater functionality.

Contact Technical Support:

  •  Toll-Free (CONUS & OCONUS): 1-800-486-3715 – Option 6
  •  Local: 623-879-8882 – Option 6
  •  Email: support@transource.com

RMA Shipping Address:

Transource Computers
2405 West Utopia Road,
Support Department
Attn: RMA# << Insert applicable RMA # here >>
Phoenix, AZ 85027 USA

Turnaround times depend on repair scope, usually 1–3 weeks. TSCXtreme/Transource covers return shipping.

7. NON-WARRANTY REPAIRS AND MAINTENANCE

Non-warranty repairs are performed in-house at $120/hour, prorated to the nearest quarter-hour. Equipment parts are billed separately. Typical turnaround for service is one hour and can take up to two weeks, depending on repair scope.

8. 24×7 COMPREHENSIVE ONLINE SUPPORT

Available at www.transource.com/support. Services include:

  •  Access to system information via serial number
  •  Reference materials used by TSCXtreme/Transource technicians
  •  Driver and utility downloads
  •  Discussion groups with technical professionals
  •  Online service requests and responses
  •  Optional remote diagnostics and repair

Technical phone and email support available 8:00 AM – 5:00 PM, Monday – Friday, Arizona Time

9. COMPLETE CARE (OPTIONAL ACCIDENTAL DAMAGE PROTECTION)

Covers accidental damage such as spills, drops, surges, and LCD cracks.

  •  Repairs may use new or used parts of equal functionality
  •  LCD replacement limited to 90 Days from purchase
  •  Does NOT cover: cosmetic damage, lost/stolen devices, data loss, intentional damage, or any damage not due to ordinary use

10. KEEP YOUR HARD DRIVE (OPTIONAL PROGRAM)

Allows retention of failed storage drives (HDD/SSD) when receiving replacements.

  •  Must be purchased with the system or prior to drive failure
  •  Does NOT cover third-party drives, data destruction, or non-original drives
  •  Customer is responsible for all data on retained drives

11. DISCLAIMER & SERVICE NOTICES

  •  Labor and installed parts are covered by a 90-day guarantee
  •  Pricing is subject to change without notice for showroom, online, quotes, and all other sales channels. All pricing and quotations are subject to verification and approval prior to finalization. In the   event of a billing or pricing error, TSCXtreme/Transource reserves the right to correct the error before or after order processing and issue refunds or adjustments where applicable.
  •  THIS AGREEMENT CONSTITUTES THE ENTIRE AGREEMENT BETWEEN THE PARTIES. NO VERBAL REPRESENTATIONS, WARRANTIES, OR MODIFICATIONS BY ANY SALESPERSON,   TECHNICIAN, OR EMPLOYEE SHALL BE BINDING ON TSCXtreme/TRANSOURCE UNLESS EXPLICITLY WRITTEN AND SIGNED BY AN AUTHORIZED MANAGER ON THE FINAL INVOICE.
  •  TSCXtreme/Transource reserves the right to refuse service at its discretion.
  •  Cash, cashier’s checks, money orders, and ACH wire transfers are eligible for a 3% savings. ACH payments are done by request only and are provided to customers upon approval by   TSCXtreme/Transource when applicable. ACH payments are typically processed the next business day, and confirmation can be provided upon request.
  •  Cash, cashier’s checks, and money orders can be accepted and may require a signature prior to processing. Cashier’s checks and money orders must be made payable to Transource Services   Corp. Under no circumstances will personal checks be accepted. Cash transactions are subject to Transource/TSCXtreme’s sole discretion and must be verified. Mandatory pre-   arrangements must be completed in advance before pick-up is permitted.
  •  Any electronic device dropped off for service is subject to payment. A deposit may be required at the discretion of the technician servicing the device.
  •  Hardware-only services; clients are required to sign a mandatory data waiver prior to drop-off. TSCXtreme/Transource is completely indemnified against the loss of data, software, or stored   information during diagnostics or repair.
  •  TSCXtreme/Transource will not service devices affected by insect infestations, biohazard materials, or human/animal bodily fluids or waste.
  •  TSCXtreme/Transource cannot guarantee functionality after servicing any electronic device and reserves the right to refuse or discontinue service if conditions prevent safe or effective repair. If   service is discontinued or refused by TSCXtreme/Transource prior to full completion, the customer remains responsible for all accrued diagnostic fees and prorated labor performed up   to the point of cancellation.
  •  ALL QUOTATIONS ARE ESTIMATES ONLY and do not constitute a binding agreement or contract. No contract is formed until goods are delivered or services are fully performed and rendered to   full completion by TSCXtreme/Transource. TSCXtreme/Transource retains the absolute right to issue a refund or refuse service at any time before full completion of service.
  •  Online Support: Available 24/7 at www.transource.com/support. Email inquiries will be answered during regular business hours.

12. PAYMENT STATUS & COMPLETION OF SALE

  •  Any payment received by TSCXtreme/Transource, including deposits, partial payments, or full payments, is considered a deposit toward goods and/or services only and does not constitute   acceptance of a completed transaction.
  •  Completion of any sale shall be governed by Section 11 of this Agreement. No transaction is fully complete until all goods and services are delivered and accepted.
  •  Title, ownership, and risk of goods shall not transfer until full completion of delivery and fulfillment.
  •  TSCXtreme/Transource reserves the right to withhold delivery, service completion, or transfer until all payments are verified and cleared.
  •  Credit Card Pick-Up Verification: Products or services purchased via credit card may only be picked up by the authorized cardholder. At the time of pickup, the cardholder must present a valid   state or federal government-issued photo ID for verification and sign a verification document confirming receipt of the purchase.
  •  For questions, please call 623-879-8882 – Option 6 or email support@transource.com.

13. DEVICE ABANDONMENT & UNCLAIMED PROPERTY POLICY

  •  Abandonment Timeline: Pursuant to Arizona Revised Statutes (A.R.S. Title 44, Chapter 3), any electronic device left in the possession of TSCXtreme/Transource for diagnostics, repair, or pickup   will be considered legally abandoned if it remains unclaimed for more than 60 days after TSCXtreme/Transource issues the initial notification that the service is complete, cancelled, or the device is   ready for retrieval.
  •  Notification Procedures: Upon completion or cancellation of services, TSCXtreme/Transource will immediately attempt to contact the owner using the primary phone number and email address   provided at intake. If the device remains uncollected for 30 days, a final formal notice will be issued directly via phone call and/or electronic mail, providing a final 30-day window to claim the   property and settle any outstanding balances before disposal.
  •  Statutory Lien & Disposal Rights: In accordance with Arizona mechanics’ and bailees’ lien laws (A.R.S. § 33-1021 et seq.), TSCXtreme/Transource holds a statutory lien against any abandoned   device for all unpaid diagnostics, storage fees, and accrued labor costs. Once the 60-day abandonment period expires, TSCXtreme/Transource reserves the absolute right to resolve the lien by   selling the device at public or private sale, recycling the device, or liquidating it to recover costs, without further liability to the customer.
  •  Data Purging & Privacy: For privacy protection and in compliance with Maricopa County data security standards, any abandoned device slated for recycling, liquidation, or disposal will undergo a **mandatory, permanent storage drive wipe** or physical destruction. TSCXtreme/Transource is completely indemnified against the loss of any personal data, proprietary software, or licensed  applications remaining on an abandoned device at the time of disposal.