TSCXtreme/Transource Warranty & Support Agreement

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1. WARRANTY COVERAGE

TSCXtreme/Transource warrants that each TSCXtreme branded computer product that you purchase is free from defects in materials and workmanship under normal use and service for a period of 90 days from the original date of purchase, as stated on the TSCXtreme/Transource sales invoice.

This warranty applies only to computer products and covers defects arising from normal use. It does not cover malfunctions or failures resulting from:

• Misuse, abuse, or neglect

• Unauthorized modification or repairs

• Accidents, spills, or liquid damage

• Unsuitable physical or operating environments

• Natural disasters or power surges

• Virus, malware, or other software issues not introduced by TSCXtreme/Transource

This limited warranty coverage includes the following components:

• Motherboard, power supply, case, integrated display

• SSD drives, hard drives, optical drives, memory, batteries*, keyboard, mouse

• Standard components SOLD by TSCXtreme/Transource

*Batteries for notebooks and other rechargeable devices are warranted for 90 days against failures resulting from defects in materials or workmanship. This warranty does not cover normal decreases in maximum charge capacity over time.

REPAIR OR REPLACEMENT IS PROVIDED UNDER THIS WARRANTY AS THE EXCLUSIVE REMEDY OF THE BUYER.

TSCXtreme/Transource DOES NOT WARRANT THAT THE OPERATION OF THIS HARDWARE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. TSCXtreme/Transource is NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS INTENDED FOR THE TSCXtreme PRODUCT.

THIS LIMITED WARRANTY AND REMEDY IS EXCLUSIVE AND EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF DESIGN, MERCHANTABILITY, AND/OR FITNESS FOR PARTICULAR USE OR PURPOSE.

TSCXtreme/Transource shall NOT BE LIABLE for any special, incidental, collateral, or consequential damages arising from the use or sale of the product, nor for breach of any implied or express warranty, except where prohibited by law.

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2. WARRANTY EXCLUSIONS

This TSCXtreme/Transource Limited Warranty does not apply to any hardware product that has been damaged or rendered defective:

• As a result of accident, misuse, liquid spills, abuse, contamination, improper or inadequate maintenance or calibration, or other external causes

• By operation outside the usage parameters commonly used in the same product

• By software, interfacing, parts, or supplies not supplied by TSCXtreme/Transource

• By improper site preparation, maintenance, or environmental conditions that do not conform to computer operation site specifications

• By virus, infection, worm, or similar malicious code not introduced by TSCXtreme/Transource

• By loss or damage in transit

YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA.

Before returning any TSCXtreme/Transource hardware product for service, be sure to back up data and remove any confidential, proprietary, or personal information. To the extent permitted by local law, TSCXtreme/Transource is NOT RESPONSIBLE for damage to or loss of any programs, data, or removable storage media. Memory data may be lost during repair.

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3. THIRD-PARTY MANUFACTURER WARRANTIES

For all third-party hardware and equipment failures beyond the scope of TSCXtreme/Transource support services, we will provide a single point of contact between the customer and the third-party manufacturer until the problem(s) have been reported and escalated to the manufacturer.

Once engaged, TSCXtreme/Transource will monitor the resolution process, obtain status updates, and follow up on resolutions, such as workarounds, configuration changes, or product replacement. TSCXtreme/Transource is NOT responsible for the third-party manufacturer’s speed of response or ability to solve a particular customer problem.

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4. CUSTOMER RESPONSIBILITIES PRIOR TO WARRANTY SERVICE

Before requesting warranty service, customers must:

a. Follow the service request procedures as specified by TSCXtreme/Transource Support
b. Backup or secure all programs and data
c. Remove all features, parts, options, alterations, and attachments not under warranty service
d. Ensure the product is free of any legal obligations or restrictions that prevent its replacement
e. Obtain authorization from the product owner to have TSCXtreme/Transource service the device
f. Provide all relevant system keys or passwords required to perform service
g. Ensure that all identifiable personal data is concealed or deleted, or that any personal data not deleted complies with all applicable laws

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5. WARRANTY SERVICE DOES NOT COVER

a. Cosmetic damage that does not affect device functionality
b. Uninterrupted or error-free operation
c. Loss of, or damage to, your data
d. Damage from incorrect or inadequate installation, maintenance, or repair by the customer or third party
e. Damage caused intentionally or by external sources
f. Software, either provided with or installed subsequently
g. Recovery or transfer of stored data
h. “Dead Pixel” Policy – LCD replacement requires 6 or more dead pixels

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6. WARRANTY SUPPORT PROCEDURES

When contacting TSCXtreme/Transource Support, you must follow the problem determination and resolution procedures. Certified technicians will attempt to resolve your issue via phone, email, or remote assistance. This may include downloading and installing software updates.

If unresolved, TSCXtreme/Transource will arrange repair or replacement. If repair is not possible, your device may be replaced with one of equal or greater functionality.

Contact Technical Support:

• Toll-Free (CONUS & OCONUS): 1-800-486-3715 – Option 6

• Local: 623-879-8882 – Option 6

• Email: support@transource.com

RMA Shipping Address:

7. NON-WARRANTY REPAIRS AND MAINTENANCE

Non-warranty repairs are performed in-house at $120/hour, prorated to the nearest quarter-hour. Equipment parts are billed separately. Typical turnaround is up to two weeks, depending on repair scope.

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8. 24×7 COMPREHENSIVE ONLINE SUPPORT

Available at www.transource.com/support. Services include:

• Access to system information via serial number

• Reference materials used by TSCXtreme/Transource technicians

• Driver and utility downloads

• Discussion groups with technical professionals

• Online service requests and responses

• Optional remote diagnostics and repair

Technical phone and email support available 8:00 AM – 5:00 PM, Monday – Friday, Arizona Time

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9. COMPLETE CARE (OPTIONAL ACCIDENTAL DAMAGE PROTECTION)

Covers accidental damage such as spills, drops, surges, and LCD cracks.

• Repairs may use new or used parts of equal functionality

• LCD replacement limited to 90 Days from purchase

• Does NOT cover: cosmetic damage, lost/stolen devices, data loss, intentional damage, or any damage not due to ordinary use

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10. KEEP YOUR HARD DRIVE (OPTIONAL PROGRAM)

Allows retention of failed storage drives (HDD/SSD) when receiving replacements.

• Must be purchased with the system or prior to drive failure

• Does NOT cover third-party drives, data destruction, or non-original drives

• Customer is responsible for all data on retained drives

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11. DISCLAIMER & SERVICE NOTICES

• Labor and installed parts are covered by a 90-day guarantee

• Credit card payments subject to 3% processing fee

• Drop-off devices may require payment or deposit

• Hardware-only services; client responsible for data backup

• Devices with insect infestations, biohazard materials, or bodily fluids will not be serviced

• TSCXtreme/Transource reserves the right to refuse service and cannot guarantee functionality after servicing

• Online Support: Available 24/7 at www.transource.com/support. Email inquiries will be answered within regular business hours.

  For questions, call or email TSCXtreme/Transource support.